ST. PAUL, Minn.—June 18, 2008—Federal government agencies seeking to align their business practices with BMC's world-class IT service management (ITSM) capabilities now have a local option. Kinetic Data (http://www.kineticdata.com), the leading provider of third-party business service management (BSM) tools for the BMC Remedy Action Request (AR) System platform, today announced that AttivaSoft has joined the Kinetic Data partner program. Together, they will provide SDM tools—specifically designed to integrate with the BMC Remedy IT platform—to both the federal government and the corporate sector.
AttivaSoft is an IT Services and BMC Software consulting firm that offers strategic IT services and applications—such as ITSM and ITIL products and services—designed to help clients maximize the value of their internal and external customer interactions.
"We've found that federal government entities are as motivated as the private sector to implement service delivery management capabilities across their organizations," said Bruce Tyler, president of AttivaSoft. "Aligning business practices with the IT department is a critical component of successful operations. Having access to Kinetic Data's products will put our customers at a real advantage in implementing ITIL frameworks."
Kinetic Data's products enable enterprises and government agencies that have implemented BMC's IT solutions to leverage their investment throughout the entire organization—resulting in increased productivity and lowered costs. Kinetic Data's partner program has been gaining recognition by the nation's leading resellers and systems integrators in the BSM marketplace as a key component of their growth strategies.
Both Kinetic Data and AttivaSoft service federal, civilian and military agencies under GSA Schedule contracts.
AttivaSoft is a leading ITIL Service Management Consultancy and Systems Integrator headquartered in Washington, D.C., with other offices in San Francisco, Toronto, London and South Africa. AttivaSoft serves both public and private sector clients through the design, implementation, and support of innovative ITIL-compliant solutions for business process reengineering, asset management, business intelligence, customer relationship management, customer care/help desk/service desk, configuration management, identity management, knowledge management, network operations centers, external customer call centers, and more. More information about the company can be found at www.attivasoft.com.
Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world, offering the most extensive portfolio of third-party, “built on BMC Remedy,” packaged applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped over 200 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement BSM and service delivery management (SDM) applications aligned with ITIL best practices. In 2009, at the World Wide Remedy User Group (WWRUG09), Kinetic Data was named “Innovator of the Year” by an independent group of BMC Remedy users. The company serves customers out of its headquarters in St. Paul, Minn.; offices in Sydney, Australia; and through a network of leading BMC Remedy reseller partners. For more information, go to www.kineticdata.com.
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